![Héritage Mystique © Claudio Pino](https://www.pinodesign.net/files/Laurence_3_PinoDesign-991x1024.jpg)
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![Ocean Bloom – Amethyst © Claudio Pino](https://www.pinodesign.net/files/claudio_Pino_web_contact-1024x683.jpg)
Phase I
The custom order process for a personalized jewelry design starts with your email. During this first phase, I will ask you questions what is the jewelry you want (stones/colors, metal, or anything else important to you, your beloved, friends, family, … . This usually involves several emails to ensure I understand what you want your jewelry to look like. I will make sure we cover the stones, size, metals, finish, weight, and an estimated price and delivery schedule.
Phase II
The second phase of the process begins after I have a clear understanding of your desires obtained from our email correspondence. In this phase, I create a design. When the design(s) are ready, I will send you an email with a link to a private page on my website so you can see pictures of the design(s) and approve it -or- request modifications. Also please note that all my jewelry pieces are a lifetime warranty for all soldering and also, and a free cleaning service is offered at any time.